SHIPPING POLICY
A legal disclaimer
At End the Silence, we partner with Printful to fulfill and ship all of our products directly to you. This allows us to offer high-quality, made-to-order pieces while minimizing waste and overproduction. Once you place an order, it typically takes 2–7 business days to process and create your item. After that, shipping times vary based on your location, but most orders arrive within 3–7 business days in the U.S., and 7–14 business days for international orders. You'll receive a tracking number as soon as your order ships, so you can follow it every step of the way. Because each item is made just for you, we appreciate your patience and support in choosing mindful, purpose-driven fashion. If you have any issues with your order or tracking, feel free to reach out — we’re here to help.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.